Return Refund Policy
How To Return An Item
Our Return Refund Policy is as follows:
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a Return Authorization Number.
2. Mail your returned item to:
Northwest Survival Supply
3019 NW Stewart Pkwy Ste 304 #102
Roseburg, OR 97471
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include Food Items, Survival Kits, and First Aid Supplies.
Clearance Items will not be accepted for return or exchange.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a similar item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Refunds will be made once your item is received and verified your refund will be credited to your credit card used to make the purchase if paid by check or cash refund will be check or store credit.
Items returned without Return Authorization Number will be store credit only
For more information on our policies https://northwestsurvivalsupply.com/about